I love this so much.
Never heard this story.
From the FT archives:
Chelsea Isaacs, a student from Long Island University, had got in touch with the Apple press office to get some information about the iPad for a paper she was writing. Six times she tried, but no response. So she e-mailed the chief executive to complain.
“Mr Jobs, I humbly ask why Apple is so wonderfully attentive to the needs of students, whether it be with the latest, greatest invention or the company’s helpful customer service line, and yet, ironically, the media relations department fails to answer any of my questions which are, as I have repeatedly told them, essential to my academic performance.”
Mr Jobs replied: “Our goals do not include helping you get a good grade. Sorry.”
Chelsea composed another long message in which she argued that Apple should have answered out of common courtesy.
This time he responded: “Nope. We have over 300 million users and we can’t respond to their requests unless they involve a problem of some kind. Sorry.”
So she pointed out she was a customer and did have a problem.
He replied: “Please leave us alone.”
via ‘Time to Spit Out More Praise for Apple” published Sept. 26th, 2010.
And I leave with you wisdom, from the one person I admire and basically, worship:
Death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.
Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.
— via Steve Jobs’ Stanford commencement speech, June 12, 2005
Much needed reminder. Inspiration. Motivation.
I miss Steve Jobs.
Read the whole thing here